Louise Scotcher - Your English Tutor Online

Terms of Service

Booking terms

  1. Fees
    Fees are payable a minimum of two working days in advance of the lesson. 
    1. A lesson cannot take place unless it has been paid for.  
    2. I cannot guarantee my availability for any advance payment that is less than 48 hours before the lesson.
  2. Cancelling, rescheduling one-off lessons 
    You can cancel or reschedule a lesson but you must cancel it two full working days of the lesson. In that event, a credit will be added to your account and you will be able to rebook the lesson at another time using my booking calendar.
  3. Cancelling and/or rescheduling block-booked lessons
    In addition to the above terms, block-booked lessons may only be rescheduled once (for a five-lesson block booking) or twice (for a ten-lesson block booking).  If additional lessons need to be changed the original lesson is forfeited and a new lesson and payment will be taken.
  4. Existing students confirming extra lessons
    If you ask for an extra lesson at any point, you should confirm in writing at least two working days before that lesson.  If you do not I will not have the time to fit in any lesson preparation and the lesson will not be possible. 
  5. My lesson schedule
    My lessons can be booked via Calendly.  They are booked on a first-come-first-served basis.  Regular slots can be reserved by students/their parents paying on a direct debit schedule. If you are booking week by week, I cannot guarantee that the slot you would like will not be booked already.  I may also make changes to the time slots that are available for lessons depending on my business circumstances.  My most up-to-date availability will always be my Calendly booking link.
  6. My availability
    I try to be available for all of my lessons 100% of the time but there are times when my personal circumstances mean I must cancel a lesson myself. In the event that this happens I will always offer the option to book a replacement lesson.
  7. Termination of student lessons
    I reserve the right to stop teaching a student if I feel the student is not the right fit for my services.
  8. Lesson timekeeping
    Students should aim to be on time for lessons. I will wait for a maximum of fifteen minutes for a student. 
    1. In the event that a student is late but within fifteen minutes, their lesson will not run over the original end time.   
    2. In the event that a student is too late to start, the lesson will be cancelled and any fees paid will be non-refundable. 
    3. In the event that a student is too late for a group lesson, I will lock the room at my discretion to avoid interfering with the lesson for any students that were on time. 
  9. Studying in a quiet environment
    It's the responsibility of the student/student's parents to ensure that the student is able to log on to any lesson from a quiet and secure environment.  I reserve the right to cancel a lesson or remove a student from a group lesson if they are not in such an environment ready for their lesson.
  10. Lesson expiry
    If pre-pay for lessons but do not book them, after a three-month period, they will expire and you would need to pay for more.
  11. Refunds
    Refunds are only issued if a student relationship is completely terminated.  In any other circumstance, where appropriate, you will be given the opportunity to re-book any paid-for lessons (subject to all other terms on this page).
  12. Subject to change
    All terms and conditions are subject to change and retrospective application.

Safeguarding and Privacy

  1. Privacy
    I will respect the privacy of the student and their parents/guardians at all times.  Any information that is shared between us is private.
    1. `By agreeing to use my services you are also agreeing to my privacy policy.
  2. Accessing past lessons
    Students will be able to access past lessons via a private member area. 
    1. It is the responsibility of students to maintain secure login and password.  
    2. Students may not share their private lessons with any third party outside of themselves and the parents/guardians that pay for their lessons without my permission. 
    3. Regarding the 2 above, login locations are monitored and I reserve the right to query logins from unusual locations.  In the event of abuse, I reserve the right to terminate the student contract and block access to any past lessons. 
  3. DBS
    I hold a current valid DBS check at all times and am happy to produce this on request.

Progress and reporting

  1. Verbal reports
    Verbal reports are available at any time for the parent/guardian of a student.  To book a report, please use the 'book a 15-minute chat' button all any page of this website.
  2. Written reports
    A short written report can be provided on request at the end of each academic term.  To request a report parents/guardians should email a request to my private email address (provided to all signed up students / parents/guardians of signed-up students)

 

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